Terms & Conditions

These terms govern your booking and stay at Unghern Castle, operated by S.R.L. „Unghern”. By making a reservation you agree to them.

Merchant details

S.R.L. „Unghern” (Castel Unghern) · IDNO 1020606003701 · s. Ivancea, r. Orhei, Republic of Moldova · info@unghern.md · +373 79 338 362

Bookings

A reservation is confirmed once you receive our confirmation email. Please check that the dates, room and guest details are correct and tell us promptly of any error.

Prices and taxes

Prices are shown per room per night, in EUR or MDL as selected during booking.

All prices are final and include every applicable tax. S.R.L. „Unghern” is not registered for VAT (nu este plătitoare de TVA), therefore no VAT is charged on our services.

Breakfast is included in every room rate. Optional extras you select — an extra bed, or the per-guest fee for exclusive use of the whole castle — are added to the total shown before you confirm.

No additional or hidden fees are charged on arrival: the total displayed at confirmation is the full amount payable for your stay.

You may pay online or on arrival at the hotel, as offered during booking.

Check-in and check-out

Standard check-in is from the afternoon and check-out in the late morning. Tell us in advance if you expect to arrive late so we can prepare your welcome.

Cancellation and refund policy

Non-refundable reservations. All reservations made and paid online through this website are non-refundable. By confirming and paying for the reservation, the client accepts that the full amount is retained at the moment of the transaction.

Penalties. In the event of cancellation of the reservation, modification of the dates of stay, or failure to arrive (no-show), the amount paid is not refunded, serving as a penalty for holding the room.

Exceptional refund situations. By way of exception, the Hotel Administration reserves the right to review cancellation requests and to approve partial or full refunds entirely at its own discretion. Such exceptions may be applied only in off-season periods or periods of reduced demand for accommodation. Any such decision represents a gesture of commercial goodwill and not a legal obligation of the hotel.

Refund term and method. Where the hotel exceptionally approves a refund request, the funds are returned strictly to the same bank card from which the original payment was made. The refund processing term is up to 14 working days, depending on the client's issuing bank.

Bookings settled at the hotel. If you chose to pay on arrival, please tell us as early as possible should your plans change, so the room can be released.

Complaints procedure and customer support

Should any problem arise in connection with a reservation, a payment or hotel services, the client may submit a written complaint.

Channel of communication. Complaints must be sent to the e-mail address info@unghern.md, or submitted in person at the hotel reception (Castel Unghern).

Review term. In accordance with the legislation in force of the Republic of Moldova (Law no. 105 on consumer protection), every complaint is examined and the client receives an official reply within a maximum of 14 calendar days from the date it is registered.

House rules

We ask guests to treat the castle, its grounds and other guests with care. We may charge for damage beyond normal use.

Contact

S.R.L. „Unghern” (Castel Unghern) · IDNO 1020606003701 · s. Ivancea, r. Orhei, Republic of Moldova · info@unghern.md · +373 79 338 362